Heating Manager

Join our Property Services team as a Heating Manager

Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision.

The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

We have a fantastic opportunity for someone to join us in the position of Heating Manager in Camden. London.

Salary: £50,000 - £57,000
Location:  Hybrid working, 2 or 3 days required in the office in Camden

Our DLO provides gas and heating repairs and servicing to residents, and the service is also supported by external contractors. Our aim is to provide a first class, customer focused service for heating, gas and alternative technologies.  

Your responsibilities will include:

• Effective line management of the Heating Team, leading, managing and motivating the team to deliver a customer focused service.  
• Managing the service delivering communal and domestic boiler servicing, repair and installation ensuring that excellent levels of compliance are maintained.
• Ensuring safe working practises are adhered to and works are delivered on time, in budget and to a high standard meeting statutory, regulatory and policy requirements.
• Be the principal Duty Holder for Gas and be responsible for keeping the Gas KPI at 100%
• Preparing, managing, and monitoring the gas and heating budget and attending budget review meetings.
• Ensuring data is captured and managed accurately, produce management reports and ensure that all statutory, regulatory and policy requirements are complied with always.
• Supporting Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels
• Investigating complaints (informal and formal) and expressions of dissatisfaction with the service, analysing and capturing lessons learnt

We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive. The successful candidate will:

• Gas safety management, including previous management of a DLO
• Minimum domestic ACS & Commercial qualified
• Line Management experience, within a social housing environment.
• Computer literate and skilled with Microsoft Word, Excel and Office
• Data management skills
• Budget Management skills
• Project Management
• Full driving licence

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Salary:  £50,000- £57,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each 
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Property Services team.