Network Supervisor

Location: Preston / Blackburn

Role Type: Permanent

Salary: £38,818 - £45,667  (plus a guaranteed 7.5% minimum pay increase in July)

Setting the standards all of our customers will love and others will aspire to

At Cadent we’re excited to be part of the future of UK energy!  We’ve got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.

The Opportunity

Our Customer Operations Team are committed to keeping our customers safe and warm. Looking after the gas pipes to 11 million homes and businesses throughout the UK, they quite literally keep the energy flowing.

As a Network Supervisor you’ll be accountable for the supervision repair activities within a geographical area of our Greater Manchester Gas Distribution network, ensuring these activities are carried out safely and efficiently.  You’ll also provide visible front-line engagement with field engineers, customers and key stakeholders to deliver the Cadent vision and culture. You’ll champion Cadent priorities of safety, compliance, customer, performance excellence and efficient workload delivery.

Key accountabilities of our Network Supervisor will also include:

• Embedding a culture of Continuous Improvement within a team through the use of Performance Excellence, implementing of visual performance management and problem-solving techniques
• Supervising an effective and highly motivated regional workforce, delivering year-on-year cost efficiencies and improvements in productivity and resource utilisation whilst maintaining world-class operational excellence, safety, and customer satisfaction
• Carrying out workplace inspections to demonstrate compliance with the required standards/company procedures for dealing with Public Reported Escapes, Repair and Replace activities
• Ensuring individuals comply with policy and work procedures and achieve company standards of service throughout all activities
• Authorising and preparing perimetry requirements in accordance with Safe control of Operations procedures
• Holding both Authorising Engineer and Competent Person status as required
• Managing sickness/absenteeism and low-level disciplinary procedures for direct reports, to ensure compliance with company policy
• Acting as the public face of Cadent when responding to complaints and enquiries where required.
• Ensuring data recording and accuracy within the relevant network is appropriate and complete to support accurate management and regulatory reporting
• Monitoring workforce operational performance to ensure all objectives are met and that problems are anticipated and resolved. Implement Performance Improvement Plans where required
• Accountable for on-site incident supervision and investigation in adherence with EM72 and EM77 procedures in response to reports requiring escalation. i.e. Fire, Explosion, Suspected CO poisoning, Evacuation
• Sharing, promoting and implementing technical and procedural best practice
• Ensuring works are in full compliance with NRSWA and developing high performing relationships with the Local Authority streetworks team

Please note this role will also include standby duties.

What You’ll Bring

We’re looking for individuals with a strong Customer focus, who hold the following skills and experience:

• Good understanding of relevant codes of practice, engineering instructions safety and statutory regulation
• Strong understanding of HSE regulations relevant to role
• Broad knowledge of policies and procedures and their application in the field
• Strong understanding of OSGEM 2
• Strong understanding of NRSWA
• Good understanding of planning / resource management
• Good communication Skills, verbal and written
• Coaching, influencing skills
• Risk Management
• Contract Management
• Project Management
• Regulatory awareness
• Financial awareness

Desired qualification requirements include:

• HNC / NVQ or equivalent in an engineering discipline.
• City & Guilds SNVQ 6012 Emergency Service Operations competence certificate.
• NRSWA Supervisor certification
• Safety qualification (such as NEBOSH, IOSH Certificate)
• SCO qualification and previous experience would be desirable

This role will also involve frequent travel and therefore a driving licence is essential for this role.

What’s In It For You

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

• Funding and support towards completing qualifications
• Ample opportunity for progression within the business
• Mentoring and guidance opportunities

As a company, we are working flexibly, if this is something that you are interested in then please don’t hesitate to contact us to discuss.

Benefits

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

• 25 days holiday, statutory days, option to buy more
• Competitive salary with fantastic career prospects
• Pension Scheme – double match up to 12%
• Opportunity to earn an annual bonus
• Flex Benefits including; cycle to work scheme, salary sacrifice car scheme, insurance and healthcare packages
• My Offers membership card – offering discounts and savings from hundreds of retailers
• Support with financial wellbeing
• Access to our Occupational Health Services

We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it.

Diversity and Inclusion
Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is not only good for us as individuals but also enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.

We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

Be part of something big. Help shape the future of gas for generations to come

#LI-CL1

Primary Location: North West

Job: Operations

Organisation: Operations (COO)

Job Posting: 6/14/2023 2:43:24 PM - 6/23/2023 10:59:00 PM