Domestic Heating Engineer

  • Aster Group
  • Beaminster DT8, UK
  • Oct 07, 2021

Job Description

Do you have a proven track record servicing and repairing domestic gas boilers? We have an opportunity for an individual to join us in Dorset.You’ll be joining a team of 64 gas engineers delivering a customer focussed, compliant driven function working collaboratively across all operational areas.What you’ll be doingYou’ll bring your proven track record of servicing gas boilers & repairs in a domestic dwelling to support the Dorset heating team. Your work is scheduled in for you and jobs are shared with you via an electronic handheld device (your PDA) so you’ll be comfortable using technology and IT systems.You’ll work alone primarily, so you’ll be confident working off your own initiative, but be supported by the regional supervisor. The team get together for team meetings, these are held through Microsoft teams but when our offices reopen, you’ll attend toolbox talks for training and company updates.You’ll be given a company vehicle to get around our communities, so you’ll need a full UK driving licence. You’ll primarily be working in a dedicated area within the region but may be required to work across the wider Dorset region if there’s business need.About youYou’ll have a time served plumbing and heating apprenticeship or hold a gas qualification (NVQ or equivalent) with proven experience of working in domestic dwellings. You’ll also hold CCN1, CKR1, HTR1 & CENWAT1 qualifications. If you’ve worked in social housing that’s great but is not essential.As a gas engineer, you’ll know that safety is priority therefore you’ll have a knowledge and understanding of gas safety regulations and will carry out all works in line with this. You’ll also have a strong knowledge and understanding of health & safety regulations.You’ll be motivated with a focus on customer service as you’ll be in our customers’ homes every day. You’ll also liaise with our internal colleagues as appropriate to ensure works are completed and any ongoing works are logged appropriately.You’ll have a flexible approach to work with the ability to take part in an out of hours standby rota within your region.You’ll be able to work effectively in a team and autonomously when necessary and have enthusiasm for providing excellent customer service and an ability to keep calm in difficult situations. Good communication skills both verbally and written are essential for this role.You will need to be willing and able to meet face fit requirements. As mentioned, you’ll be provided with a company van so you’ll need a full, UK driving licence.What’s in it for meWe invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:Flexible working – where the role permitsA focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, virtual GP services, mental health training and a health cash plan for allWe invest in colleagues’ careers and development through our leader and colleague development frameworksDefined Contribution Pension and attached life assuranceVolunteering hours available to all colleagues to enable them to give backSavings at cinemas, gyms, holidays, days out, various shops and eateries and lots moreEnhanced leaveWe celebrate colleagues who go above and beyond with a range of personalised thank you and monthly and annual awards.About Aster GroupNow is a really exciting time to join us. We’re working towards our vision of everyone has a home. It’s a bold statement but one everyone across our business is passionate about.  Our purpose is to improve people’s lives. We provide safety and security through our reliable landlord services and we supply a wide range of housing options in response to the housing crisis. We believe that work isn’t somewhere you go, it’s something you do. No two days are the same here, and agile working is the norm rather than the exception.We’re on an exciting transformation journey. Our business strategy is clear. Our vision is bold. And what sets us apart is The Aster Way. The Aster Way is not just a set of words. It’s a shared understanding of the way we work – creating a fair and inclusive culture. It’s a set of straightforward principles that underpin everything we do, every day. From how we lead and learn, to how we collaborate, communicate and innovate, this is how we’ll reach our vision - that everyone has a home.At Aster, we have a customer first culture, with customers at the heart of everything we do, so we expect all our colleagues to be motivated and inspired to deliver a positive customer experience.We’re a not-for-dividend business established in 1990 and have over £1.6 billion worth of assets. We own and maintain over 30,000 homes, provide services to approximately 90,000 customers and employ 1,300 people. The Aster Foundation is our way of giving something back. It’s the work we choose to do over and above our landlord and development activities.Ready to apply?To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your CV along with a supporting statement. We will interview throughout the advertising period.We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.At present all interviews are taking place via Microsoft Teams.