Membership Assistant

£13,378 yearly
  • IGEM
  • Kegworth, Derby, UK
  • Dec 07, 2021
Full time Admin-Clerical

Job Description

Membership Assistant

Part-time permanent contract 22.5hrs

Salary: up to £13,378 per annum depending on experience.

Closing Date: 17th December 2021.

We are seeking to appoint a Membership Assistant based in Kegworth to join a dynamic Membership Services team at the Institution of Gas Engineers & Managers (IGEM).

IGEM is a Professional Engineering Institution, licensed by the Engineering Council, supporting 3,500 individual members ranging from Students to Chartered Engineers and 350 company members in the gas industry, through continuing education, training, development and operational safety standards.

We are looking for an outgoing, enthusiastic and self-motivated individual to support the recruitment and retention of members, the membership renewal process and provide administrative support to ensure that both members and potential new members receive a high quality membership service.

The role is predominantly office based, however there may be opportunities for travel to events from time to time, for those who wish to expand their role. The role is very varied and includes advising individuals how to apply and which grade, administering applications, processing subscription payments, delivering a high level of customer service and maintaining the CRM database.

Main Duties and Responsibilities:

  • Provide first point of contact for all membership related enquiries by telephone or email in a fast and courteous manner, including queries about using the online member portal, renewals, upgrades and accessing member benefits
  • Maintain the CRM as an accurate reflection of members details, and any correspondence with them
  • Provide administrative support to the members including preparing and sending correspondence, scheduling interviews, and support the annual renewal process
  • Build strong relationship with members and encourage proactive engagement in the institution, through excellent communication skills
  • Provide advice and support to members on their professional progression
  • Undertake proactive contact (phone and email) to promote membership and professional registration
  • Generate new ideas and implement ways to better utilise the CRM, to increase membership volume, satisfaction and engagement
  • Manage and develop processes to contribute to an efficient membership function
  • Provide support to other team members as required
  • Process all payments and produce receipts
  • To provide secretarial and clerical support to the Head of Membership Services and perform other related duties commensurate with the post

To be a successful Membership Assistant you will have the following skills and experience:

  • English and Maths GCSE at Grade C or above
  • Excellent verbal, written and inter-personal skills
  • High level of computer literacy including ability to use Microsoft Office programs and data systems
  • Effective organisational skills and excellent attention to detail
  • Ability to deal professionally and confidently with a range of people
  • A good team player
  • Experience of working in a membership-focused environment desirable
  • Knowledge of membership and contact database systems desirable

The role is a part time permanent contract, and you will be working 22.5 hours per week, to be agreed between 9.00 – 5.00 Monday to Thursday and 9.00 – 4.30 on a Friday (with half an hour unpaid lunch).

You will receive a salary of up to £13,378 per annum depending on experience. There is also an annual holiday entitlement of 20 days including bank holidays.

The first stage of the application process is to send your CV and covering letter.

Closing Date: 17th December 2021.

Interviews will be held on 20th, 21st and 22nd December 2021.

Start Date: 10th January 2022.

For more information about the role call 01509 678154.

No agencies please.